We are looking for an experienced US Healthcare professional with strong expertise in the Facets platform to manage customer and provider experience processes, escalations, and service improvements.

The ideal candidate should also have hands-on experience with Tosca or Playwright for automation/testing along with strong communication and stakeholder management skills.

Key Responsibilities:

• Manage customer/provider experience processes in US Healthcare

• Handle escalations, quality, and service improvement initiatives

• Work closely with stakeholders for issue resolution

• Support automation/validation of CX workflows

Mandatory Skills:

• Strong experience in Facets platform

• Hands-on experience with Tosca or Playwright (automation/testing)

• US Healthcare domain knowledge (CX / Provider support)

• Strong communication and stakeholder management