We’re looking for a Customer Success Solutions Architect who can own enterprise accounts end-to-end — from onboarding to expansion. This isn’t traditional CS. This isn’t pure solutions architecture either.
You’ll be the trusted technical partner to enterprise customers — helping them design, implement, optimize, and scale AI infrastructure using Portkey.
If you enjoy:
Whiteboarding architecture with senior engineers
Debugging production issues
Driving adoption and expansion
Being accountable for revenue retention
You’ll love this role.
What You’ll Own
1. Enterprise Account Management
Own a portfolio of mid-market & enterprise accounts
Drive onboarding, adoption, renewals, and expansions
Build strong multi-threaded relationships (Eng, Product, CTO, Ops)
2. Solutions Architecture
Design scalable AI/LLM infrastructure using Portkey
Guide customers on best practices (fallbacks, load balancing, caching, observability, cost optimization)
Review architectures and provide implementation guidance
3. Technical Advisory
Debug integration issues
Run architecture reviews & optimization workshops
Help customers move from PoC → Production → Scale
4. Revenue & Expansion
Identify upsell opportunities based on usage patterns
Partner with Sales on expansions
Own retention and NRR for your accounts
What We’re Looking For
5+ years experience in Solutions Architecture, Customer Success (technical), or Forward Deployed Engineering
Experience managing enterprise accounts ($100k+ ARR ideally)
Strong backend understanding (APIs, SDKs, distributed systems, infra concepts)
Comfortable reading logs, metrics, debugging production issues
Ability to communicate clearly with both engineers and business stakeholders
Experience with AI/LLM infra is a strong bonus