Role Summary:
Own the client lifecycle from onboarding to retention, ensuring high engagement, strong relationships, and continuous value realization while driving revenue through renewals and upselling.

Key Responsibilities:

• Manage and nurture client relationships to ensure long-term engagement and satisfaction

• Handle client onboarding and ensure smooth product adoption

• Drive recharges and renewals from existing clients

• Identify upsell opportunities and support revenue growth

• Work closely with internal teams to resolve client queries and improve overall experience
  

Required Skills:

• Strong communication and relationship management skills

• Ability to handle client conversations around revenue, renewals, and upselling

• Comfortable with sales-oriented discussions and pricing conversations

• Client handling and problem-solving ability

• Familiarity with CRM tools